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Got a Question?

Frequently Asked Questions

  • After the initial design call, if you are happy to proceed, the design and development phase typically spans between 2 to 6 weeks, varying based on the project's scale. We want to get you up and running soon as possible without compromising the quality of our work.

  • SparkVibe

    Absolutely! If you choose our Business or Enterprise package, we offer a convenient payment plan option. You'll make an initial deposit ranging from £250 to £800, and we'll set up a payment schedule for the remaining balance over three months. However, if you're purchasing a template, full payment will be required at checkout

  • SparkVibe

    You will receive your template from Wix in 24 Hours, you will then have 3 days to accept. If you need more time not to worry, just send us a message and we will resend.

  • PrismCraft

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    InfinityGe

    Sculpty

    Yes, you'll need a basic Wix account, which is free and easy to set up. However, if you plan to accept payments or bookings, you'll need to upgrade to a subscription plan.

  • We regret to inform you that we do not accept returns or offer refunds for online purchases. However, for custom-design packages, we do provide partial refunds depending on the stage of the design process.

  • We will set up a Slack channel to keep you updated on the process and address any questions you may have. Additionally, we'll create a Pinterest board for all your design inspiration.

Coral Pastel

Get in Touch

Email

Have an urgent issue? Send us a email & we will get back within 24 hours

Book a Call

Want to learn more about our design process? Book a desing call for more info.

Support

Need help or support on your latest purchase? Send us a note.

Reviews

Would like to leave a review, say your thoughts on Trust Piolet.

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